Support Services
Extranet

Summary of Franchisor Support

• Assist in site selection for the franchisee's first and all subsequent restaurant locations


• Comprehensive site approval process


• Trade area analysis, site plan analysis, and demographic modeling


• General Contractor suggestions, assistance with budgeting and bid review; review furniture, fixtures and equipment specifications and approved vendor lists


• Periodic site visits

• Your Franchise Business Consultant (FBC) is your key contact with Sizzler USA


• The FBC's responsibilities include consulting, coaching and assisting you and your restaurant teams in all facets of your business, on an on-going basis through restaurant visits, written communication and weekly dialogue


• The FBC's are accountable to Sizzler USA to maintain the integrity of the brand and to assist the Franchisee in running a successful restaurant


• Every quarter your FBC will review the overall status of your operations


• Quarterly cleanliness and sanitation inspections


• Conduct regional operations & training workshops in a effort to education and develop your restaurant operations staff


• FBC's conduct annual operations & facilities evaluations


• Mindshare Guest Feedback Information (Survey Detail Report)

• Local restaurant marketing manual


• Consultation on corporate and local restaurant marketing programs and tactics


• Local restaurant marketing seasonal promotional kits


• Assistance with advertising proposals and media placement


• Creative development of marketing materials for system-wide promotions


• Creative development of system-wide television and radio spots


• Creative development of marketing materials for system-wide promotions


• Facilitate the franchise marketing committee


• Facilitate and manage quarterly co-op meetings


• Website


• Creative development and production of marketing materials for system-wide promotions


• Creative development and production of system-wide television and radio ads


• Research


• Public Relations Efforts

• New product development staying current with today's trends and technology


• Improve and evaluation existing products, recipes and presentations to maximize quality, taste, value and labor savings


• In conjunction with vendor contract renewals, evaluate alternative suppliers of existing products to match or improve quality, pricing and consistency


• Conduct regular (four days, monthly) Back of the House "Focus on Food" training classes at the Sizzler USA test kitchen


• Assure that all "Sizzler Specifications" are followed by our manufactures

• Negotiate contract purchases


• Manage all forward commodity buying programs to maintain below market pricing


• Manage all aspects of food, non-food, and allowance distribution programs, including the following:
  
  
  
  • Pricing structure
  
  
  • Delivery requirements
  
  
  • Payment terms
  
  
  • Service levels
  
  
  
  

Extranet

As a Sizzler Franchisee, you will have access to a fully secure website that will keep you in touch with everything you need to grow your business. This includes:

• All the latest news releases and announcements
  
  
  
  


• Online meeting reservations
  
  
  
  


• Searchable Training Manuals
  
  
  
  


• Local Store Marketing Manual and all current advertising
  
  
  
  


• Key Operations Information