Terms and Conditions - Sizzler
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Terms and Conditions

This Privacy Policy describes how Sizzler USA, Inc. and its subsidiaries and affiliates (“Sizzler”, “we”, “our”, “us”) may collect, use, and disclose personal information of visitors who access or interact with our mobile application (“App”) or our websites that link to this Privacy Policy, as well as other personal information about our customers. The App, those websites, our restaurants, and our related service offerings are referred to in this Privacy Policy as our “Services.” By using our Services or otherwise providing personal information to us, you consent to the collection, use, disclosure and other handling of personal information as described in this Privacy Policy.

COLLECTION OF INFORMATION
INFORMATION YOU PROVIDE
When you visit or interact with the Services, Sizzler may obtain certain personal information from you, such as:

  • Names, addresses, contact numbers, and email addresses;
  • Date of birth and gender;
  • Records of your orders and other transactions with us;
  • Information provided via surveys, focus groups, and/or other marketing research efforts;
  • Employer and/or other company affiliations (e.g., employer names, titles, work addresses, and other contact information);
  • Job application information (e.g., resume, employment and educational history, references, names signatures, aliases, postal addresses, telephone numbers, unique personal identifiers, online identifiers, Internet Protocol addresses, email addresses, Social Security numbers, driver’s license numbers, passport numbers, credit card numbers, bank account numbers, debit card numbers, medical information, health insurance information, or other similar identifiers);
  • Precise location;
  • Other information described in the Information Collected Automatically section below (some of which is personal information).

We may also create inferences from this information or from other personal information we hold.
If you submit someone else’s personal information to us (e.g., someone else’s contact information), you represent that you are authorized to provide this information to us.

INFORMATION COLLECTED AUTOMATICALLY
We may collect certain information about you automatically when you visit or use our online Services. This information may include your IP address, device identifier, browser characteristics, operating system details, language preference, referring URLs, length of visits, and pages viewed. We automatically collect this information using various tools and technologies such as cookies and web server logs. A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer, sometimes with a tag that identifies your computer. Many web browsers are set to accept cookies by default, but you may be able to set your browser to notify you before you receive a cookie, or to remove or reject cookies. Please note that disabling cookies may affect the availability and functionality of our online Services and other websites.
We may also use certain third-party web and mobile app analytics services – including but not limited to Google Analytics (opt out by installing Google Analytics’ opt-out browser add-on, and opt out of interest-based Google ads using Google’s Ads Settings), and Facebook Custom Audiences – to help us understand and analyze how visitors use the online Services and serve ads on our behalf across the Internet. We have implemented Google Analytics Advertising features such as remarketing with analytics, interest-based advertising, demographics, and interests reporting, user segment analysis, look-alike modeling and impression reporting. We and third-party vendors may use first-party cookies or other first-party identifiers as well as third-party cookies or other third-party identifiers to provide Sizzler with insight into behavior information relating to inferred visitor age, gender, and interests, and to deliver advertisements to you, create a profile of you, measure your interests, detect your demographics, detect your location, personalize content, and detect online behaviors such as site visitation, dwell time and actions taken. For more information on how the Google Marketing Platform uses the data collected through the online Services, visit: www.google.com/policies/privacy/partners/.
In addition to the automatic collection mechanisms listed above, we may also use:

  • Google Tag Manager – through this service so-called website tags can be managed centrally via a user interface. Google Tag manager only implements tags. No cookies are used and no personal information is collected. For each third-party data collection, Google will provide a respective privacy policy: https://www.google.com/analytics/tag-manager/use-policy/. However, Google Tag Manager will not access these data. If deactivation has been implemented for certain domains / websites or cookies, it will remain in effect for all tracking tags as they are implemented with the Google Tag Manager.
  • Google Tracking Pixel – this pixel can be used to track user behavior after they have been redirected to our website by clicking on a Facebook and / or Instagram ad. This allows us to record the effectiveness of Facebook and Instagram advertisements for statistical and market research purposes and, if necessary, to take optimization measures. The tracking of users who have landed on our website after clicking on one of our Facebook and Instagram ads can remain active up to 180 days. The data collected in this way is anonymous for us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, about which we will inform you to the best of our knowledge. Facebook may connect this data to the Facebook account and also use it for its own advertising purposes, according to its data usage policy. If you want to disable cookie storage for Facebook, you can do so via your browser settings.
  • Facebook Communication Tools – especially the “Custom Audiences” and “Website Custom Audiences” products. Basically, a non-reversible and non-personal checksum (hash value) is generated from your usage data, which can be transmitted to Facebook for analysis and marketing purposes. If you want to refuse the usage of Facebook’s “Website Custom Audiences”, you can do so by following this link: https://www.facebook.com/ads/Webseite_custom_audiences/.

To find out more about how third-party analytics services manage the privacy of information in conjunction with delivering ads online, and how to opt-out of information collection or certain uses by these networks generally, including some companies mentioned above, please visit: http://www.youradchoices.com, http://www.aboutads.info/appchoices, http://www.networkadvertising.org, or https://www.networkadvertising.org/mobile-choice. Please note that we are not responsible for the opt out process of third parties.
We will store personal information we obtain for no longer than is necessary to achieve the purposes for which the information was collected, or as otherwise required or permitted under applicable law.
Information Collected From Third Parties
Third-party service providers may share with us your personal information that you submit to them. For example, if you apply for a job using the career portal, order food or catering, order gift cards, make a payment through the Services, or provide feedback on your experiences, you may submit personal information to one or more third parties that may share your information with us. When you submit information to a third party, you are subject to that third party’s terms of use and privacy policies, for which we are not responsible. We have no control over, do not review, and are not responsible for, these third party online services or for their content or actions. Other online services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of other online services that you visit or use. The links to third party online services are for your convenience and do not signify our endorsement of, or affiliation with, any third party or its services.

USE OF INFORMATION
We may use personal information we obtain about you to:

  • facilitate and personalize your user experience and improve the Services;
  • conduct statistical analysis of the content, layout, and features of the Services for our marketing purposes;
  • communicate with you regarding our restaurants and other Services;
  • respond to your requests or inquiries;
  • register you for accounts on the Services;
  • register you for our email and postal mailing lists or for promotions or offers conducted in connection with the Services;
  • process payment information for online food orders or online purchases through our gift card store;
  • respond to job inquiries and job applications submitted by you;
  • process your fundraiser applications;
  • send marketing information to you, such as promotional offers or information about new product offerings, programs, or restaurant openings;
  • provide location services;
  • prevent, investigate, identify, stop, or take any other action with regard to suspected or actual fraudulent or illegal activity, or any activity that violates our policies; or
  • for any other purpose, with your consent where appropriate.

SHARING OF INFORMATION
We may share your personal information with our third-party service providers for a variety of reasons, such as fulfilling orders, assisting with promotions, performing website analytics, delivering relevant marketing messages and advertisements, providing technical services, and otherwise carrying out any of the uses and disclosures described in this Privacy Policy. We generally require our service providers to provide at least the same or equal protection of user data as stated in this Privacy Policy.
Some of the third-party service providers (for example, those mentioned in the “Information Collected Automatically” section above) may view, edit, or set their own tracking technologies/cookies.
We may also publicly post on our online Services certain user-generated content you submit to us.
In the event of a business transaction, such as if we sell or transfer all or a portion of our business or assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction, including negotiations of such transactions), we reserve the right to disclose any information we obtain through the Services. You acknowledge that such transfers may occur and are permitted by this Privacy Policy. To the extent legally permitted, the acquiring party may use the information pursuant to their own privacy policy instead of this one.
We may also disclose personal information when required by subpoena, search warrant, or other legal processes, or in response to activities that are unlawful or a violation of Sizzler’s rules for use of the Services, or to protect and defend the rights or property of Sizzler or others.

CHILDREN’S PRIVACY
The online Services are not intended for, and are not intentionally targeted to, children under 13, and we do not knowingly request or collect personal information from any person under 13 years of age through the Services. If we learn that the online Services have received personal information directly from a child who is under the age of 13, we will delete the information in accordance with applicable law.
YOUR CHOICES
If at any time you want to update certain personal information we have about you, or if you wish to change certain preferences (including certain communication preferences), you may do so by contacting us as described at the end of this Privacy Policy.
You also can make certain choices by using the options described in the “Information Collected Automatically” section above.
We use cookies to provide you a customized experience both within our website and through our various advertising materials. If you would like to delete cookies or change the settings on your web browser to delete or refuse cookies, please visit the Help pages of your web browser:
Google Chrome: https://support.google.com/chrome/answer/95647
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Safari: https://support.apple.com/en-ph/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Please keep in mind that if you delete cookies or refuse to accept them, you might not be able to use all of the features on our website, you may not be able to store your preferences, and some of our pages may not display properly.
If you wish to exercise any of these rights, please contact us as described at the end of this Privacy Policy.

SECURITY
We use various security measures as part of an effort to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission and storage are not completely secure (whether online or offline) and we cannot guarantee the security of your information.

INTERNATIONAL DATA TRANSFER
Your personal information may be stored and processed in any country where we, our service providers, or any of the other recipients described in the “Sharing of Information” section above have facilities. By using our Services or otherwise providing personal information to us, you consent to the transfer of your personal information to all of those locations, including those outside your country of residence, where privacy rules are different. Personal information is typically subject to the laws of the country in which it is held, and sometimes also the laws of other countries that have a connection to its processing, such as the source country. For this reason, your personal information may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of any of the countries described above, pursuant to the laws of such countries. However, this Privacy Policy will continue to apply to personal information collected under this Privacy Policy when it is held by Sizzler or by any third-party processor that has been engaged by Sizzler, regardless of location.

NOTICE TO CALIFORNIA RESIDENTS
From time to time we may elect to share certain “personal information” (as defined by California’s “Shine the Light” law) about you with third parties for those third parties’ direct marketing purposes. Subject to certain limitations under California law, residents of the State of California may request a list of third parties to whom we have disclosed certain personal information for those third parties’ direct marketing purposes during the preceding year. If you are a California resident, you may contact us as described at the end of this Privacy Policy.
To make a request, please provide sufficient information for us to determine if this applies to you, attest to the fact that you are a California resident, and provide your current California address, to which we will send our response. Your inquiry must specify “California Privacy Rights Request” in the subject line of the email or the first line of the letter, and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one such request per individual each year.
The following section provides detailed information applicable only to California residents under the California Consumer Privacy Act (CCPA), including details on those individuals’ rights and choices under the CCPA.
Collection, Use and Disclosure of California Personal Information
The “Collection of Information” section of this Privacy Policy describes the specific pieces of information we collect from and about California residents. This information generally falls into the following CCPA categories, to the extent that any of the following are personally identifiable: identifiers; commercial information; financial data; internet or other network or device activity; geolocation information; professional or employment related data; personal information described in Cal. Civ. Code 1798.80(e); characteristics of protected classifications under California or federal law (such as age or gender); education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99) (such as the transcript of a job applicant); and other information that identifies or can be reasonably associated with you. During the last 12 months, we have “sold” (as that term is defined under the CCPA) information that qualifies as identifiers, commercial information, and potentially internet or other network or device activity. During the last 12 months, we and our service providers have used all of the categories of personal information mentioned in this Privacy Policy for the purposes described in this Privacy Policy, though in some cases the use was more indirect than others, and service providers’ uses vary from provider to provider.
Right to Information: You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months:

  • The categories of personal information about you that we collected and disclosed.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or “selling” that personal information as that term is defined under the CCPA.
  • The categories of third parties with whom we share that personal information.
  • If any personal information was “sold,” details about the categories of personal information sold and the categories of the recipients in those situations.

Right to Access: Subject to certain exceptions, you have the right to request that we provide to you a copy of the specific pieces of information we collected about you in the 12 months preceding your request.
Right to Delete: You have the right to request that we delete, the personal information about you that we collected and retained, unless an exemption applies. For example, we may deny your deletion request should the information be necessary for us or our service providers to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, or take other actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Exercise free speech or ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Debug to identify and repair errors that impair existing intended functionality.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

While you have the right to make a deletion request at any time, kindly note that processing this right would cause you may lose any promotional offers provided as a result of maintaining a Sizzler account with us.
If you would like to submit a request for information, access or deletion, you may:

  • Use the following link: https://www.sizzler.com/datarequest
  • Contact us by phone at 866-551-9767

Verified Request: Only you, or someone authorized to act on your behalf, may make a verifiable request related to your personal information. You may also make a verifiable request on behalf of your minor child.
You may only make a verifiable request for access twice within a 12-month period. The verifiable request must:
Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable request does not require you to create an account with us.
Extension: Sizzler will make an effort to fulfill verified requests within 45 days of receipt. However, the period for responding to your verified request may be extended, based on the complexity and the number of requests received. If this extension is required, Sizzler will communicate the extension and the reason(s) for the delay within 45 days of receiving the request.
Right to Opt Out of “Sale” Under the CCPA: You have the right to direct us not to “sell” your personal information as that term is defined under the CCPA (“opt-out”). We do not “sell” personal information if we have actual knowledge that the consumer is less than 16 years of age, unless we receive affirmative authorization (“opt-in”) from either the consumer between 13 and 15 years of age, or the parent or guardian of a consumer less than 13 years of age.
If you prefer that we not “sell” your personal information you may:
Use the following link: https://www.sizzler.com/do-not-sell
Contact us by phone at 866-551-9767
Because our use of third-party services identified in the “Information Collected Automatically” section above may constitute a “sale” under the CCPA, we also encourage you to also exercise all of the choices available there from every browser that you use to access our websites. We cannot provide a guarantee about how the third parties will respond to such to such actions.
Nondiscrimination: You also have certain rights under the CCPA not to be subject to certain negative consequences for exercising CCPA rights.

LINKS TO OTHER WEBSITES AND SERVICES
The Services may offer links to websites and other services that are not maintained by Sizzler. By visiting one of these linked websites or services, you are subject to their privacy and other policies. We are not responsible for, or able to monitor or control, the policies and practices of other companies.

CHANGES TO SIZZLER’S PRIVACY POLICY
From time to time, Sizzler may change this Privacy Policy. Changes will be indicated by the “Last Updated” date at the top of this page.

CONTACT US
For questions or complaints about this Privacy Policy or our handling of personal information, you may contact our Privacy Team at privacy@sizzlerusa.com or via postal mail at:
Attn: Privacy Officer
Sizzler USA, Inc.
Mission Viejo, CA 9269